Workplace Health, Safety & Compensation Commission of Newfoundland and Labrador 
Client service office


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Melissa Burry
Client Service Officer 

Telephone: 1-888-790-1444 or 778-1166
Fax: 709-778-1336 or toll free 1-877-778-1336
email: clientservice@whscc.nl.ca

Concerns or commendations can also be addressed in writing to: 


Client Service Office
Workplace Health, Safety and Compensation Commission
P.O. Box 9000
St. John’s, NL
A1A 3B8   

Client service office...working to serve you better

If you are an injured worker, an employer, a service provider or authorized representative and you have concerns about the fairness of service or treatment you receive at the Workplace Health, Safety and Compensation Commission (the Commission), the Client Service Office (CSO) is here to help. The Commission has established a Client Service Office to receive, investigate and resolve issues related to client service. The CSO monitors and tracks service issues with the intent to recommend changes that will enhance service for all clients. The Office also identifies ‘best practices’ based on contact from clients who have received exceptional service from the Commission staff.

Here’s how we can help:

The Client Service Office is:

  • an independent, neutral and confidential resource for workers, employers and authorized representatives. 
  •  working to ensure fair processes at the Commission.
  • supporting the Commission’s commitment to improve services.

Issues we CAN deal with

  • timeliness of adjudications, payments or referrals
  • accessibility
  • fairness and consistency of policy or procedure
  • communication 
  • staff conduct
  • employer account issues
  • staff appreciation comments  

Issues we CANNOT deal with

  • decisions currently under appeal or issues with the right of appeal 
  •  non-service related issues regarding a worker or employer file
  • interpretation of decisions
  • enforcement of any recommended changes to the Workplace Health, Safety and Compensation Act & Regulations
  • the actions of any organization other than the Commission
  • issues arising from decisions made more than one year ago 

The Client Service Office can investigate and recommend corrective action for identified issues.  If there is a concern that an issue has not been resolved because recommended follow up action was not carried out, then the Client Service Officer has the discretion to bring the matter to the attention of the Chief Executive Officer and the Board.  

If you have a service issue, contact the Office by telephone, mail, fax, email or in person, to receive timely resolution to issues.  The Office will provide continual updates on progress when issues require more in-depth investigation.