Vision

The vision of the Commission is of safe and healthy workplaces within a viable and sustainable
insurance system which reduces the impact of workplace injuries by providing the highest level
of service to workers and employers.

Mission

Improving client service will continue to be a primary focus of the Commission during the 2011–2013 and the 2014 – 2016 planning cycles. Many of the changes initiated by the Commission to improve client service such as PRIME and claims management will mature during this period.

The Commission strives to achieve a balanced approach that promotes a safe, healthy
workplace, ensures injured workers receive the best care and benefits to which they are entitled, recover from their injuries and return to work in an early and safe manner and ensures adequate funding for services through sound financial management.

To achieve its mission, the Commission will draw on its strengths which include knowledgeable, caring staff committed/dedicated to client service; engaged Board of Directors; the Commission’s engagement with stakeholders and partnership with external agencies; and progressive programs for each line of business. The challenges facing the Commission include changing the mindset that workplace injuries are inevitable; engaging all parties in the return to work goal; increasing understanding of the Commission’s roles and responsibilities in prevention and injury management; establishing a well-recognized brand; developing new and improved business delivery methods including Web services (i.e., client service); and maintaining/balancing reasonable benefits at an affordable cost.

By December 31, 2016, the Commission will have improved client service to support the revention and management of workplace injuries, illnesses and known occupational disease.

Measure: Improved client service

Indicators:

• Increased education about workplace health and safety and prevention practices
• Improved claims management services
• Increased access to Commission services
• Improved financial sustainability

This mission is in line with the key strategic direction for the Commission as set out by the Minister of Human Resources, Labour and Employment.

Values

• Client Service
  Each individual will provide accessible and timely service in the delivery of the Commission’s programs to our clients.
• Safety
  Each individual will take responsibility for their own safety and the safety of coworkers and others in the workplace.
• Compassion
  Each individual will treat each other and those they serve truthfully, fairly and with care and empathy.
• Leadership
  Each individual will perform their roles and responsibilities and will work towards being a recognized leader in their position; and each individual will initiate and promote improvements in how they serve others and work together.
• Teamwork
  Each individual will support each other and work collaboratively to ensure the Commission fulfills its mandate.
• Accountability
  Each individual will be responsible for their actions and performance to help the Commission achieve its mandate.